Frequently Asked Questions
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Orders & Delivery
We aim to deliver all orders within 24–48 hours (Monday–Saturday). You’ll receive tracking details as soon as your order is dispatched.
At the moment, we ship across the UK. International shipping is coming soon — sign up to our newsletter to be the first to know.
If your order hasn’t arrived within 5 working days, please contact our support team at vmatcha.co@gmail.com and we’ll resolve it quickly.
Product & Ingredients
Core 4 is our vegan matcha drink blend, combining ceremonial grade matcha with mushrooms, botanicals, and prebiotics. It’s designed to support Energy, Focus, Skin, and Gut health in one simple ritual.
Yes — 100% vegan and plant-based. No collagen, no dairy, no animal-derived ingredients.
A standard serving of Core 4 is 6g. This is the amount we recommend for the best flavour, energy, and functional benefits.
Each 6g serving contains approximately 35mg of caffeine, giving you a smooth, clean boost without the jitters or crash often associated with coffee.
Most people enjoy Core 4:
- First thing in the morning
- Before workouts
- As an afternoon boost
Because it contains caffeine, we don’t recommend drinking it too close to bedtime if you’re sensitive.
Yes, most people can. However, if you’re sensitive to caffeine or have a delicate stomach, you may prefer to have it with breakfast or a small snack.
Once opened, store Core 4:
- In a cool, dry place
- Away from direct sunlight
- With the bag sealed tightly
This helps maintain freshness, flavour, and nutrient quality.
For best quality, we recommend using it within 3 months of opening.
It’s still safe after that timeframe, but the flavour and potency may gradually reduce.
Core 4 contains 35mg of caffeine per serving, so always consult your midwife or healthcare professional for personalised advice before consuming matcha while pregnant or breastfeeding.
If you’re sensitive to caffeine, you may still enjoy Core 4 as it contains less caffeine than coffee.
However, you may choose to:
- Start with half a serving (3g)
- Drink it earlier in the day
Always listen to your body.
Absolutely! Core 4 works beautifully in:
- Smoothies
- Overnight oats
- Baked treats
- Protein shakes
- Iced matcha lattes
You can adjust the serving to taste depending on the recipe.
Matcha stains significantly less than coffee or black tea.
Regular brushing and good dental hygiene help prevent any staining.
Most people feel the benefits — energy, focus, and a calm alertness — within 20–45 minutes of drinking Core 4.
Yes! Core 4 dissolves well in both:
- Hot drinks (lattes, warm matcha, hot milk)
- Cold drinks (iced lattes, smoothies, frappés)
Yes. Our blend is third-party tested to ensure purity, safety, and consistency, including checks for contaminants and heavy metals.
How to Use
Mix 2 teaspoons (6g) with hot water, plant based milk, or blend into a smoothie. Whisk or froth for the smoothest experience.
Yes — Core 4 is designed as a daily ritual. Most customers enjoy it in the morning or early afternoon.
A whisk or frother helps create a smoother texture, but you can also stir it into hot water or blend it into your favourite recipes.
Subscriptions
Subscribe & Save means you’ll receive Core 4 on a regular schedule, delivered straight to your door with a discount.
You can choose delivery every month or every 3 months, depending on your lifestyle.
Yes — you’re always in control. You can pause, skip a delivery, or cancel anytime from your account dashboard.
Customer Support
You can reach us at VMatcha.co@gmail.com - We aim to respond within 24 hours
(Mon–Fri).
Yes. If you’re not fully satisfied, contact us within 14 days of receiving your order for
refund instructions.